SYMCA Bus franchising – public engagement

What’s happening? 

Public engagement: 3 November – 15 December 2025

SYMCA is running a six-week engagement activity to:

• Understand public experiences of accessibility and safety on board buses.
• Gather feedback to shape bus fleet specifications and procurement.
• Raise awareness of bus franchising and its phased rollout.
• Meet suppliers as part of the procurement process.

A full engagement schedule for 2026–2029 is in development.

Bus fleet survey: 3 November – 15 December

We’re asking the public:

• What makes them feel safe on board?
• What features improve comfort?
• How people prefer to receive travel updates?

• Customer principles survey: 10 November – 23 November

• We’re testing draft principles to guide service standards under franchising.

In-person events – you’re invited

We would like to invite you to attend Doncaster’s in-person public engagement events, further details below:

• Doncaster Interchange – Tuesday 18 November, 3:00pm – 6:00pm.

Meet SYMCA staff and share views on accessibility and safety.

• Doncaster Interchange, Stand A6 – Sunday 23 November, 10:00am – 1:00pm.

Explore a new electric double-decker bus with built-in accessibility and safety features.